“The key to the ‘big middle’ chains is to provide some value options for customers.” “It may mean taking a stand on the top 50 consumer products…things which can differentiate you in terms of strength in the market.” “Get rid of the soda on an end-cap for a month and put up the ingredients for […]

“An independent should never be out-freshed; never be out-serviced and never out-communityized.” “They ought to be able to get closer and stay closer to their customers than the larger folks just because of the size dimension.” “They should be the ‘my hometown’ type of store.”